Shipping Policy

DATSU MODE products are made to order. Each item is manufactured and printed after your order is placed.

Processing and fulfillment

Orders are usually fulfilled within 2–5 business days after confirmation. Once fulfillment is complete, the package is handed to the shipping carrier. Processing may take longer during peak periods or because of inventory, production-location, or destination conditions.

Delivery estimates

Available shipping methods, charges, and estimated delivery times are shown at checkout based on the shipping address and order contents. International delivery generally takes an estimated 5–20 business days after fulfillment, but customs processing, carrier conditions, weather, holidays, and other events outside our control can cause delays. Delivery estimates are not guaranteed arrival dates.

Shipping charges

Standard shipping is free for all products shipped to Japan and the United States, and for can coolers shipped to Singapore and Hong Kong. A paid Express option may also be available for U.S. orders. Shipping charges for other destinations vary by product, quantity, and destination and are displayed at checkout.

Customs duties, import taxes, and fees

International orders may be subject to customs duties, import taxes, GST/VAT, or processing fees under the destination country's rules. Except for amounts collected by our store or fulfillment partner at checkout, these charges may be the customer's responsibility.

Tracking

When tracking is available, tracking information is sent by email after the order ships. It may take some time for the carrier's tracking page to update.

Shipping addresses

Please check the recipient name, address, and postal code before placing your order. Address changes and cancellations might not be possible after fulfillment or shipping has started. Additional shipping charges may apply if redelivery is required because of an incorrect address, refusal, or another customer-side delivery issue.

Split shipments

Products may arrive in separate packages because of different fulfillment locations or packaging requirements. Separate packages can have different tracking numbers and delivery dates.

Lost, damaged, or incorrect orders

If your order does not arrive, arrives damaged, or contains the wrong item, contact main@kohey-nishi.com with your order number and photos showing the issue. For damaged, defective, or incorrect items, please contact us as soon as possible, preferably within seven days of delivery so we can investigate promptly with our fulfillment and shipping partners. This recommendation does not shorten any time limit or right available under applicable law. See our Refund Policy for the complete remedy conditions.

This policy does not limit any customer rights available under applicable law.